Lievrouw, L. A., & Livingstone, S. (2002). Handbook of new media: Social shaping and consequences of ICTs. London: Sage.

Great handbook of all kinds of new media issues - sections on culture, design, organizing. Focuses on social theory.

Part One: The Changing Social Landscape
Part Two: Technology Design And Development
- 11: Diffusion of Innovations and Social Shaping of Technology Perspectives
Part Three: New Media And Organizing
- Introduction - Noshir S Contractor
- 12: Smart Agents and Organizations of the Future - Kathleen M Carley
- 13: New Media and Organizing at the Group Level - Andrea B Hollingshead and Noshir S Contractor
- 14: The Social Construction of Technology in Studies of the Workplace - Michele H Jackson, Marshall Scott Poole and Tim Kuhn
- 15: New Media Implementation and Industrial Organization - Francois Bar with Caroline Simard
Part Four: Systems, Industries And Markets
Part Five: Policy And Regulation
Part Six: Culture And New Media

Part 3: Introduction

"technological imperative" vs. "organizational perspective" or "emergent perspective" (p. 202)
organizations as networks - think of things in terms of relations and flows
importance of knowledge management

Chapter 11

good review of diffusion and social shaping of technology (pp. 185-188)
"dynamic relationship between determinism and contingency" (p. 192)
good table on p. 193 explaining the moments of technological development in terms of determinism and contingency

Chapter 12

Chapter 13 (use this for Q3 P1)

great review of media choice models (pp. 224-226)
4 types of group software: GCSS, GISS, GXSS, GPSS
media effects (pp. 226-227)
- Hiltz and Turoff (1978) - CMC is more precise, less noise (so, it's good)
- Keisler et al. (1984) - computers depersonalize (so, it's bad)
AST - good summary on p. 227
groups as self-organizing systems - SOST - p. 228
- 4 "generative mechanisms" (p. 229)
groups as complex, adaptive and dynamic systems (p. 229)
overview of major findings (pp. 230-231)
- interaction patterns (in groups)
- performance (in groups)
knowledge network approach (p. 232)
network as agents, not all human (see also Chapter 12, this volume)
"increasingly vexing question that group members face in this networked environment is not which medium to use..., but rather which agent to use" (p. 232) - emphasis on specific tool, not necessarily a more general medium choice
communication networks vs. knowledge networks vs. cognitive knowledge networks
"explain the development of a group's use of media as a knowledge network of human and non-human agents" (p. 232)

Chapter 14

comes from a social constructionist perspective
"understanding ICTs in the workplace" and "designing and implementing ICTs in organizations" (p. 236)
main assumptions of constructionism
- denies technological determinism
- recognizes the interplay and interdependence of social and technical elements
- denies that technologies are ever complete
- redirects attention from products to processes
three insights of constructionism (pp. 238 - 245)
- computerization of work requires abstraction of this work from its context, thereby changing the nature of this work
  - good stuff on culture on p. 242
- impacts for the organization and organizational theory extend beyond the use of the technologies themselves
- learning and knowing are processes that can be managed by ICTs
a good area to study is culture (p. 248)

Come back to this book if I need culture or identity online resources

Diana L. Ascher, PhD, MBA