Lievrouw, L. A., & Livingstone, S. (2002). Handbook of new media: Social shaping and consequences of ICTs. London: Sage.

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Lievrouw, L. A., & Livingstone, S. (2002). Handbook of new media: Social shaping and consequences of ICTs. London: Sage.



Great handbook of all kinds of new media issues - sections on culture, design, organizing. Focuses on social theory.


  • Part One: The Changing Social Landscape
  • Part Two: Technology Design And Development
    • 11: Diffusion of Innovations and Social Shaping of Technology Perspectives
  • Part Three: New Media And Organizing
    • Introduction - Noshir S Contractor
    • 12: Smart Agents and Organizations of the Future - Kathleen M Carley
    • 13: New Media and Organizing at the Group Level - Andrea B Hollingshead and Noshir S Contractor
    • 14: The Social Construction of Technology in Studies of the Workplace - Michele H Jackson, Marshall Scott Poole and Tim Kuhn
    • 15: New Media Implementation and Industrial Organization - Francois Bar with Caroline Simard
  • Part Four: Systems, Industries And Markets
  • Part Five: Policy And Regulation
  • Part Six: Culture And New Media

Full table of contents


Part 3: Introduction

  • "technological imperative" vs. "organizational perspective" or "emergent perspective" (p. 202)
  • organizations as networks - think of things in terms of relations and flows
  • importance of knowledge management

Chapter 11

  • good review of diffusion and social shaping of technology (pp. 185-188)
  • "dynamic relationship between determinism and contingency" (p. 192)
  • good table on p. 193 explaining the moments of technological development in terms of determinism and contingency

Chapter 12

  • "variety of networks exist within and among organizations" (p. 209)
  • good table of network types on p. 209
  • interesting chapter about "smart agents" - may want to come back to this

Chapter 13 (use this for Q3 P1)

  • great review of media choice models (pp. 224-226)
  • 4 types of group software: GCSS, GISS, GXSS, GPSS
  • media effects (pp. 226-227)
    • Hiltz and Turoff (1978) - CMC is more precise, less noise (so, it's good)
    • Keisler et al. (1984) - computers depersonalize (so, it's bad)
  • AST - good summary on p. 227
  • groups as self-organizing systems - SOST - p. 228
    • 4 "generative mechanisms" (p. 229)
  • groups as complex, adaptive and dynamic systems (p. 229)
  • overview of major findings (pp. 230-231)
    • interaction patterns (in groups)
    • performance (in groups)
  • knowledge network approach (p. 232)
  • network as agents, not all human (see also Chapter 12, this volume)
  • "increasingly vexing question that group members face in this networked environment is not which medium to use..., but rather which agent to use" (p. 232) - emphasis on specific tool, not necessarily a more general medium choice
  • communication networks vs. knowledge networks vs. cognitive knowledge networks
  • "explain the development of a group's use of media as a knowledge network of human and non-human agents" (p. 232)

Chapter 14

  • comes from a social constructionist perspective
  • "understanding ICTs in the workplace" and "designing and implementing ICTs in organizations" (p. 236)
  • main assumptions of constructionism
    • denies technological determinism
    • recognizes the interplay and interdependence of social and technical elements
    • denies that technologies are ever complete
    • redirects attention from products to processes
  • three insights of constructionism (pp. 238 - 245)
    • computerization of work requires abstraction of this work from its context, thereby changing the nature of this work
      • good stuff on culture on p. 242
    • impacts for the organization and organizational theory extend beyond the use of the technologies themselves
    • learning and knowing are processes that can be managed by ICTs
  • a good area to study is culture (p. 248)


Come back to this book if I need culture or identity online resources

Other readings I should check out

Raymond (1999) - "bazaar" of open source (p. 204)
Malone and Laubacher (1998) - electronic freelancers (p. 204)
Markus and Robey (1988) - technological vs. social determinism (p. 204)
Morgan (1986) - "Images of Organization" - use of metaphor to describe orgs (p. 204)
Perlow (1997) - culture and tech (should have this, but if not, p. 252)
Downey (1998) - identity and work tech (p. 250)